The Northwest District played host to the first of two customer service meetings on Tuesday, Nov. 18. In addition to the Northwest Customer Service Representatives, staff from Kansas City's customer service and traffic management center, Southwest's customer service team and one of the Central District customer service representatives participated in the meeting. The Northwest District's Emergency Operations Phone Team was also invited to participate, and many of them were at the meeting as well. Staff from the remaining districts met in Hannibal on Thursday, Nov. 20.
During the meeting, the team was able to learn about enhancements to the Call Report database, the Contacts Map and the Customer Service Tracker. There was a roundtable discussion on best practices around the state and Dr. Tim Crowley led attendees through stress management discussions and exercises. Each team reported on how they are investing their prize money from last year's Innovation Challenge and then they were given a tour of the district office complex, including the EOC and Customer Service areas. Each participant went home with a gift bag, courtesy of the St. Joseph Convention and Visitors Bureau.
Kudos to Senior Customer Service Representatives Shelly Abersold and Lisa Kellison and to Northeast Customer Relations Manager Marisa Ellison for organizing this very well received event.