January 29, 2015

Central Office

Kansas City
St. Louis

Print Page
Print Entire Edition
Central Office
New Customer Relations Director Discusses Priorities and Challenges
Recently appointed Customer Relations Director Fay Fleming may be new to MoDOT, but she certainly isn’t new to the field of communications. She took some time to share her ideas for communicating with customers and employees.

Community Relations Director Fay Fleming says tackling MoDOT's insufficient funding issues and higher employee engagement are some of her top priorities.
Q. Welcome to MoDOT! What attracted you to the come to Missouri and work for the department of transportation?
I’ve actually spent almost 20 years in Missouri as a resident of Kansas City and St. Louis. I ultimately took the job offer based on the great people I met during interviews. They guaranteed me that MoDOT had a supportive culture of people who wanted to “get it right.” AND…I’m finding that is absolutely the case with every person I’ve worked with so far. I also wanted an opportunity to use my diverse skills in communication, research and public speaking for a single organization.

Q. How has your past experience prepared you for this position?
I’ve got a lot of work experience in transportation and consulting with state agencies which made MoDOT attractive. I also worked in several organizations that had headquarters and campus offices so our organizational structure and the benefits and challenges it brings is familiar territory to me.

Q. What are your top priorities and goals as the director of customer relations?

Tackling our insufficient funding issues, higher employee engagement as we communicate our brand internally and externally and leveraging our statewide team to further build the MoDOT brand. I am very optimistic that we can achieve our goals because we have an awesome team of talented people in Customer Relations with years of perspective which will enhance our success. MoDOT will thrive because we have an abundance of smart, committed staff across the state that is ready to explore new options to move our organization forward.

Q. How can we successfully communicate the transportation funding challenge to Missourians?

We are building clear, multi-faceted messaging supported by facts that will help MoDOT win in the short run and make our messaging sustainable in the long run. Our messaging will continue to evolve as our environment and circumstances change. However, we will continue to support our agency in focusing on safety first and delivering world class transportation services.

Q. What are you looking forward to as you adapt to your new job and surroundings?

I actually got outside twice this week while it was still daylight which was great for me! I’m looking forward to trimming back my long work days as we get the Tough Choices Ahead Campaign fully launched, visiting our district offices, being on the road with a maintenance crew, and moving out of my hotel room to someplace of my own. And of course, better weather!

Q. What kinds of things do you like to do in your spare time?
I am an outdoors person so I like most things that involve having the sun shine on me like, hiking, skating, river rafting, outdoor concerts, etc. Of course I also love music, reading a good book and sharing a great meal with friends.

Q. Anything else you’d like to share with employees?
I encourage all of our employees, partners and stakeholders to help MoDOT “tell our story.” While the facts and figures are important, it is the people of MoDOT and our culture of collaborating, sharing and doing our best for Missourians that makes our agency exceptional!

I'll Take a Coke, a Candy Bar and Some Safety Glasses

Vending machines are great for a quick snack, but what about for PPE? All the ease and convenience of grabbing a quick snack from a vending machine in place of a forgotten lunch has now been replicated to ease worries about compliance with PPE.

vendingMoDOT has placed a PPE vending machine at 830 MoDOT Drive in the pool vehicle checkout location. General Services has worked with Fastenal to make these PPE vending machines a reality and offer a variety of PPE for MoDOT employees.

To operate the machine employees will need to enter their fuel pin number then select the item slot number. PPE vending machines are available in every district, but the PPE available will vary by location. At this time a team is working to standardize the PPE available in these vending machines. If you do not know your fuel pin number, contact Missy Lackman, CO-GS Fleet at (573)522-1544 or

PPE currently in the vending machine at 830 MoDOT Drive includes:

  • Leather work gloves – M, L & XL
  • Brown Jersey work gloves – L
  • Clear and tinted safety glasses
  • AA Batteries
  • D Batteries
  • Duct tape
  • AA Flashlight (batteries included)
  • Hard hats and liners
  • Hi visibility vests in yellow and orange
  • Hi visibility long and short sleeve shirts – M – 4XL
Workplace Security Reminders for 2015

Be alert to suspicious activity – Although it’s been several years since the 9-11 attacks, we live in a world where there is always a potential for terrorist or other criminal acts. Whether it is a suspicious package, suspicious activity or other threats to our workplace, remember ignoring suspicious activity ultimately aids the terrorist or criminal in their efforts. Although it may seem unlikely that our workplace would be a target, it's important to be aware of what is going on around you.


A terrorist, just like a home burglar, may case a potential target before they commit an attack. That bag sitting outside the building or next to a bridge could be a test to see how observant we are. The empty backpack, briefcase, or large garbage bag that sits ignored for a week outside one of our buildings, bridges or the many other locations MoDOT is responsible for, might not be empty a few weeks later.

Be alert to scams - A MoDOT employee recently reported that she received a call from someone claiming the employee had been awarded a $9,000 grant from the US Grant Department. The caller gave instructions for collecting the money, which included the employee paying out over $300.

This particular call came to the employee’s personal phone, and luckily she didn’t fall for the scam. However, an employee could receive this type of call on their work phone. Please remember the old saying that “if something sounds too good to be true, it is.”

Please take personal workplace security seriously, be aware of what’s going on around you, and report any suspicious activity to have a safe and happy 2015.

Central Office Happenings

American Red Cross

Employee State Blood Drive – January Results and Upcoming Opportunities

The American Red Cross thanks everyone who gave blood during January. The four drives collected 124 total units of blood.

Since each pint of blood has the potential to save three different lives, the January collections will help 372 hospital patients.

March drives are now scheduled and the Red Cross hopes employees will again answer the call to give the gift of life.

March Opportunities:

March 17 - Truman Building
March 18 - Truman Building
March 20 - St. Joseph’s Cathedral
March 24 - Truman Building

CPRFirst Aid/CPR/AED Classes

Wednesday, Feb. 11

8 to 11:30 a.m. and

12 to 3:30 p.m.

601 West Main, Training Room B

Space is limited, so check with your supervisor, then sign up through the LMS Student Center (LMS Course Code 24597, titled First Aid/CPR – Infant & CPR/AED – Adult &Child.)

To view or print other pages, click on the links below:
Home Central Office Northwest Northeast District
Kansas City District Central District St. Louis District Southwest District Southeast District

Facebook Twitter Blog YouTube Flickr