|Recently appointed Customer Relations Director Fay Fleming may be new to MoDOT, but she certainly isn’t new to the field of communications. She took some time to share her ideas for communicating with customers and employees.
Q. Welcome to MoDOT! What attracted you to the come to Missouri and work for the department of transportation?
|Community Relations Director Fay Fleming says tackling MoDOT's insufficient funding issues and higher employee engagement are some of her top priorities.
I’ve actually spent almost 20 years in Missouri as a resident of Kansas City and St. Louis. I ultimately took the job offer based on the great people I met during interviews. They guaranteed me that MoDOT had a supportive culture of people who wanted to “get it right.” AND…I’m finding that is absolutely the case with every person I’ve worked with so far. I also wanted an opportunity to use my diverse skills in communication, research and public speaking for a single organization.
Q. How has your past experience prepared you for this position?
I’ve got a lot of work experience in transportation and consulting with state agencies which made MoDOT attractive. I also worked in several organizations that had headquarters and campus offices so our organizational structure and the benefits and challenges it brings is familiar territory to me.
Q. What are your top priorities and goals as the director of customer relations?
Tackling our insufficient funding issues, higher employee engagement as we communicate our brand internally and externally and leveraging our statewide team to further build the MoDOT brand. I am very optimistic that we can achieve our goals because we have an awesome team of talented people in Customer Relations with years of perspective which will enhance our success. MoDOT will thrive because we have an abundance of smart, committed staff across the state that is ready to explore new options to move our organization forward.
Q. How can we successfully communicate the transportation funding challenge to Missourians?
We are building clear, multi-faceted messaging supported by facts that will help MoDOT win in the short run and make our messaging sustainable in the long run. Our messaging will continue to evolve as our environment and circumstances change. However, we will continue to support our agency in focusing on safety first and delivering world class transportation services.
Q. What are you looking forward to as you adapt to your new job and surroundings?
I actually got outside twice this week while it was still daylight which was great for me! I’m looking forward to trimming back my long work days as we get the Tough Choices Ahead Campaign fully launched, visiting our district offices, being on the road with a maintenance crew, and moving out of my hotel room to someplace of my own. And of course, better weather!
Q. What kinds of things do you like to do in your spare time?
I am an outdoors person so I like most things that involve having the sun shine on me like, hiking, skating, river rafting, outdoor concerts, etc. Of course I also love music, reading a good book and sharing a great meal with friends.
Q. Anything else you’d like to share with employees?
I encourage all of our employees, partners and stakeholders to help MoDOT “tell our story.” While the facts and figures are important, it is the people of MoDOT and our culture of collaborating, sharing and doing our best for Missourians that makes our agency exceptional!